Terms and conditions


Sales Policy

Please read thoughtfully our policies before ordering. By ordering at Andes Mundo, you automatically accept our sales policies .


Copyright policy

-The pictures, texts and other graphic contents are for the exclusive use of Andes Mundo


Means of payment

-Payments are enabled for debit/credit cards, PayPal and bank transfers (proof of payment required)


Pricing policy

 -All prices include VAT (IVA)

-The shipping fees are determined according to the weight and the delivery area.

-For orders superior to 30kg, please contact us.


Direct deliveries

-Direct deliveries are performed for orders (dry and/or frozen products) within the Lisbon area under 48 hours


National deliveries

 -Deliveries at national scale are performed through postal services, under 72 hours following the order.

-Note : Frozen products are unavailable for national deliveries



 -Our policies are covered by the Portuguese law.

-The sale of alcoholic beverages is prohibited for individuals under the age of 18.


Refund policy

 -The customer is eligible for a refund of any order under 15 days following the reception of the delivery.

-The products subjected to a refund must be sent back in their complete original packaging to the following address : Rua de Olivença 41, 3ro DTO – 1495-099 Algés.

-Invoice and proof of payment must be joined to the refund request

Only following the reception of the concerned products will we proceed to the refund payment.


Personal data

 -Only necessary personal data for legitimate purposes is retained. 

-One’s personal data is used exclusively for processing its own order.

-Personal data is protected by a SSL security system.

-Personal data is used in a legal and transparent way.

-The creation of an account is not mandatory to order at Andes Mundo.


Customer’s responsibility

 -The customer is responsible for the validity of the entered data. Potential additional costs resulting from errors in the entered data are at the expense of the customer.